Privacy Policy

Boss Hog Moving Co. (CBM Services, LLC) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We collect the following personal information when you request a quote, book a service, or contact us:

• Full name
• Phone number (including mobile numbers used for SMS)
• Email address
• Move origin and destination addresses
• Move date and service details (move type, size, special items, etc.)
• SMS consent status — whether you opted in to receive text messages
• Any additional notes you provide in a quote or booking form

We do not collect payment card information directly — payments are processed through secure third-party processors.

2. How We Use Your Information

We use the information we collect solely to operate and deliver our services:

• Provide quotes and confirm bookings
• Schedule and coordinate your move or storage service
• Send service-related communications (confirmations, reminders, crew updates, invoices)
• Send post-move review requests
• Respond to questions or support requests
• Maintain internal records for billing and operations

We do not use your information for advertising, marketing campaigns, or any purpose unrelated to the service you requested.

3. SMS / Text Message Communications

If you provide your phone number and check the SMS consent box on our quote or booking form, you agree to receive text messages from Boss Hog Moving Co. related to your move or storage service.

• Message types: Booking confirmations, appointment reminders, crew arrival updates, invoices, and review requests
• Message frequency: Varies based on your service activity
• Message & data rates: Standard message and data rates may apply based on your mobile carrier and plan

To stop receiving SMS messages, reply STOP at any time. You will receive a single confirmation and no further messages will be sent.

For help, reply HELP or contact us at support@bosshogmoving.com or (501) 442-6364.

Consent to receive SMS messages is not a condition of purchasing any service from Boss Hog Moving Co.

4. Information Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.

We may share limited information only with:

• Our internal team — to coordinate and deliver your service
• Our CRM platform — to manage booking records and service communications (bound by confidentiality)
• SMS delivery providers (e.g., Twilio) — solely to transmit messages you have consented to receive
• Legal or regulatory authorities — only when required by law

No third party receives your phone number, email, or personal data for their own marketing or advertising use.

5. Data Retention

We retain your personal information only as long as necessary to provide services, fulfill legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

6. Data Security

We use industry-standard security practices to protect your information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, but we take reasonable precautions to safeguard your data.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw SMS consent at any time by replying STOP

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us: